You are entitled to withdraw the agreement within 14 days, no questions asked. The withdrawal period expires 14 days after the day on which you, or a third party assigned by you (who is not the carrier), physically receive(s) the goods. To exercise the right of withdrawal, you must officially and unequivocally inform us of your decision to withdraw from this agreement (e.g. a letter sent by mail, fax or email). In order to do so, you can use the withdrawal form (PDF) provided, but this is not mandatory.
In order to meet the withdrawal period, you can submit your communication with regards to you exercising your right to withdraw from the agreement, before the withdrawal period has expired. Consequences of the withdrawal If you withdraw the agreement, you receive all payments that you have made up until that point, including delivery costs (with the exception of any costs that occur as a result of selecting a of shipment other than the cheapest standard option provided by us) without delay and in any case no later than 14 days after we have been notified of your decision to withdraw the agreement, from us. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back via the same payment method that you used to carried out the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for the refund. We may wait with the refund until we have received the product(s), or you have shown that you have returned the product(s), whichever comes first.
You must return or hand over the product(s) to us without delay, but in any case no more than 14 days after the day you notify us of the decision to withdraw the agreement. You are on time if you return the product(s) before the 14-day period has expired. You are responsible for the direct costs of returning the product(s). You are liable for any reduced value of the product(s) resulting from the use of the product(s) that extends beyond what is necessary to establish the nature, characteristics and functioning of the product(s).
Please note: Due to reasons related to health protection, sealed products can not be returned if the seal has been broken after delivery.
Download the withdrawal form here.
5165 NL Waspik
Telephone number MKBMShop: +31 (0)6 2074 8983