Ordering & Delivery

The shipping costs for orders within the Netherlands are € 3.95. In addition to the Netherlands, we also ship orders to Belgium, Germany and France. Other shipping costs are charged for shipments to Belgium, France and Germany.

Netherlands - € 3.95
Belgium - € 7.50
Germany - € 12.50
France - € 15.00

Nothing is more important than the delivery time. That is why we strive to deliver your order to your home the next working day.

Mailbox packages
If you order your order before 17:00 on a working day, the package will be delivered the next day. When you order your order on the weekend, your order will be delivered on Tuesday.

package
If you order your order before 22:00 on a working day, the package will be delivered the next day. If you order your order on Saturday before 5 p.m., your order will be delivered on Monday. Orders placed on Saturday after 5:00 PM and on Sunday will be delivered on Tuesday.

We ship orders to the Netherlands, Belgium, Germany and France.

Yes, you can assume that your order has been received in good order. The order confirmation may have ended up in your spam. When in doubt, you can always send an email to backoffice@mykillerbodymotivation.com.

Once you have placed your order, you will receive an order confirmation by email. As soon as we have processed and shipped your order, you will receive a Track & Trace by email. Keep an eye on this Track & Trace code, so you know when you will receive your order.

You will receive the Track & Trace code by email as soon as your order has been processed and shipped.

www.MKBMshop.com works together with PostNL, DPD and DHL for the delivery of all our packages.

If your order is not complete, it is possible that a product from the webshop has a delayed delivery time. You will be kept informed about this by email. If this is not the case, you can always contact the www.MKBMshop.com Customer Service by sending an e-mail to backoffice@mykillerbodymotivation.com stating your order number.

Returns

You can return your purchase within our return period. Exchange is not possible at www.MKBMshop.com. What we mean by this is that you cannot return a product and immediately order a replacement product. If you want to exchange, you can return your purchase and place a new order in the webshop.

www.MKBMshop.com uses a return period of 14 days. This means that from the moment you have received your order, the return period of 14 days starts.

Conditions for returning

1. The product is in the original packaging.

2. The product has not been used and unopened.
3. Products that you cannot return:
- Opened packaging;
- Damaged products;
- For reasons of health protection, products with broken seals cannot be returned;
- Digital and online products.

With your order you have one return form received. You fill in this return form and send it with your return. It is important that you fill in the entire form to ensure that we can process your return. The return address is stated on the form

MKBMshop
Hayway 11
5165 GB Waspik
The Netherlands

As soon as we have received your return and it meets all conditions, we will return the amount within 14 days on the payment method of your choice.

The return costs are for your own account. This means that you pay the costs for sending your return yourself. We advise you to keep your Track & Trace until your return has been processed.

We strive to process your return within 14 days after we have received this return.

You received a return form with your order. If you have not received it or no longer have it, you can use the return form here to download.

If you have received your order and a product is damaged, please contact the www.MKBMshop.com Customer Service via backoffice@mykillerbodymotivation.com stating your order number.

Pay

You can pay in the MKBM shop in different ways.

iDeal, Pay afterwards with Klarna, Visa / Mastercard, Maestro, Mistercash / Bancontact, Sofortbanking, Carte Bleue, Giropay.

Other questions

You can contact the www.MKBMshop.com Customer Service at any time by sending an email to backoffice@mykillerbodymotivation.com. We strive to respond to your email within 48 hours on weekdays. If your question is specifically for Faya, it may take longer than 48 hours.

If you want to collaborate with Faya or MKBM, you can send an email to pr@mykillerbodymotivation.com.

Call the MKBM customer service

If you have any questions, we can be reached by telephone on +31 (0) 620748983

Send us a message

Contact us at backoffice@mykillerbodymotivation.com